Privacy Policy

At Comfort Cleaning, we are committed to respecting and protecting the privacy of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, and email address.
• Service Address: The location where cleaning services are to be provided.
• Payment Information: Details required to process payments securely.

2. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Consent: When you agree to specific uses of your data.
• Contractual Necessity: To deliver our cleaning services as agreed.
• Legal Obligation: To comply with legal and regulatory requirements.
• Legitimate Interests: To enhance our services and maintain security while ensuring your rights and interests are not overridden.

3. How We Use Your Information

The information we collect is used for the following purposes:

• Scheduling and delivering cleaning services.
• Communicating with you regarding bookings, service updates, or clarifications.
• Improving the quality of our services and understanding client needs.
• Gathering feedback to enhance client satisfaction.

4. Data Retention

We store your personal information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements. When data is no longer required, it will be securely deleted or anonymized.

5. Sharing Information

Comfort Cleaning does not share your personal data with third parties unless it is essential for service delivery (e.g., payment processing) or legally required. Where data sharing occurs, third parties are required to comply with GDPR and provide adequate protection for your information.

6. Transfers Outside the EEA

If we transfer your personal data outside the European Economic Area (EEA), we ensure compliance with GDPR standards through legally approved mechanisms, such as Standard Contractual Clauses.

7. Data Protection

We employ robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payments are handled via secure and certified payment platforms.

8. Cookies

Our website uses cookies to improve functionality, analyze website traffic, and enhance user experience. You can manage cookie preferences through your browser settings.

9. Your GDPR Rights

As a data subject, you have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request the deletion of your data (“right to be forgotten”).
• Restriction: Limit the processing of your personal data.
• Data Portability: Obtain your data in a machine-readable format.
• Objection: Object to data processing based on legitimate interests.

To exercise these rights, please contact us using the details provided below.

10. Filing Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with the Irish Data Protection Commission (DPC).

11. Updates to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal obligations. Any updates will be published on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: comfort.cleaning.ie@gmail.com
• Phone: +353 87 343 9698
• Website: comfort.cleaning.ie.com

Last Updated: January 8, 2025